Apple offers free replacement AirPods Pro earbuds for users with specific problems. The program is only available for a limited time, so here’s how to check if your own pair is eligible for a replacement.
What’s the problem with AirPods Pro?
Apple has stated that a “small percentage” of AirPods Pro devices experience sound problems and offers to replace them for free. Problems that can arise from the defect include:
- Crackling audio and static noises, especially in loud environments, while exercising or talking on the phone.
- Problems getting active noise cancellation to work properly (including loss of bass and tinny audio, or more background noise).
The problem can affect both the left and right earbuds and only one earbud may need to be replaced. The issue is limited to AirPods Pro units (not regular AirPods) manufactured before October 2020.
Some of these issues can occur with AirPods Pro units that have been hit or damaged, but Apple can’t really know. If you’ve had a pair of AirPods Pro for a while and are experiencing any of these issues, you might as well approach Apple to see what it can offer you. The program was initially supposed to end in October 2021, but Apple has extended it for a third year, so take advantage of it for October 2022.
Claiming your replacement AirPods Pro
Unlike previous Apple replacement programs, there is no specific serial number to compare with the return program. It’s also hard to really know how old your AirPods Pro is, even if you bought them in 2021 or later.
The replacement program is running around the world in countries such as the US, UK and Australia. The process is the same in all areas. You can find a local Apple Authorized Service Provider, make an appointment at an Apple Store near you (if you have one), or contact Apple Support directly.
Your AirPods Pro will be tested for problems and if problems are found, you will be offered a replacement pair. Some users (including Mujahid Tricks employees) have reported noticing problems with only one earbud, but swapped both as part of the program.
Since the issue only affects earbuds, Apple will not replace the charging case that came with your original purchase.
Apple’s best earbuds
The AirPods Pro are excellent wireless earbuds that work well with the iPhone, iPad, Apple Watch, and Mac. Apple’s use of active noise cancellation to remove ambient noise is a standout feature.
If it turns out that your AirPods Pro isn’t covered, but you still need a replacement, check out our recommendations for wireless earbuds that fit your iPhone.